Complaints Procedure

Any complaints should, in the first instance, be addressed to one of our Complaints Resolution Directors, Melanie Tree or Jennifer Lewis.  Details of our complaints resolution procedure may be found here: Gabbs Complaints Handling Procedure, or by contacting Melanie Tree of Jennifer Lewis at Gabbs Solicitors, 14 Broad Street, Hereford, HR4 9AP; tele: 01432 353481; e-mail: mtree@gabbs.biz or jlewis@gabbs.biz

Thereafter, complaints about poor service will normally be addressed to the Legal Ombudsman: https://www.legalombudsman.org.uk/make-a-complaint

As of 01 April 2023 the time periods for reporting a complaint to the Legal Ombudsman is no longer than:

• Within six months of receiving our final response to your complaint; and,
• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint.

The Solicitors Regulation Authority can help you if you think a solicitor might be dishonest or you have concerns about their behaviour: https://www.sra.org.uk/consumers/problems/

GABBS Solicitors is authorised and regulated by the Solicitors Regulation Authority. (SRA number: 613457).

VAT Registration No: 799 6870 35

Professional Indemnity Insurers: W.R. Berkley Syndicate Management Limited / Zurich Global Corporate UK