Complaints Procedure

Any complaints should, in the first instance, be addressed to our Complaints Resolution Director, Mr J Lee.  Details of our complaints resolution procedure may be found here: Gabbs Complaints Handling Procedure, or by contacting Mr Lee at Gabbs Solicitors, 14 Broad Street, Hereford, HR4 9AP; tele: 01432 353481; e-mail:

Thereafter, complaints about poor service will normally be addressed to the Legal Ombudsman:

As of 01 April 2023 the time periods for reporting a complaint to the Legal Ombudsman is no longer than:

  • Within six months of receiving our final response to your complaint; and,
  • No more than one year from the date of the act or omission being complained about; or
  • No more than one year from the date when you should reasonably have known that there was cause for complaint.

The Solicitors Regulation Authority can help you if you think a solicitor might be dishonest or you have concerns about their behaviour:

GABBS Solicitors is authorised and regulated by the Solicitors Regulation Authority. (SRA number: 613457).

VAT Registration No: 799 6870 35

Professional Indemnity Insurers: W.R. Berkley Syndicate Management Limited / Zurich Global Corporate UK