Complaints Procedure

Any complaints should, in the first instance, be addressed to our Practice Manager by letter, telephone, fax or by email to practicemanager@gabbs.biz.  Details of our complaints resolution procedure may be found here: Gabbs Complaints Handling Procedure, or by contacting our Practice Manager.

Thereafter, complaints about poor service will normally be addressed to the Legal Ombudsman: https://www.legalombudsman.org.uk/make-a-complaint

As of 01 April 2023 the time periods for reporting a complaint to the Legal Ombudsman is no longer than:

• Within six months of receiving our final response to your complaint; and,
• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint.

The Solicitors Regulation Authority can help you if you think a solicitor might be dishonest or you have concerns about their behaviour: https://www.sra.org.uk/consumers/problems/

GABBS Solicitors is authorised and regulated by the Solicitors Regulation Authority. (SRA number: 613457).

VAT Registration No: 799 6870 35

Professional Indemnity Insurers: W.R. Berkley Syndicate Management Limited / Zurich Global Corporate UK